Once you complete a survey through Kickstarter, you'll receive an email confirmation that includes a copy of your responses.

This could be a few weeks after the project ended, or six months later. Some may send surveys as soon as the project ends, while others may wait until they’re ready to start preparing rewards for shipping. I haven’t received a survey for a project I backedĪs with all things, creators will approach surveys in a way that works best for them. If you think you might have missed a survey email, don’t panic, simply log in to your Kickstarter account to check. If you’re having trouble locating your survey, please feel free to reach out to us and we’ll be happy to help. If you have enabled email notifications, then you’ll also receive an email with a direct link to the survey. On our iOS and Android apps, you can access any pending surveys via your Activity feed. If the project creator is using Kickstarter’s survey tool and you’re viewing the site through a desktop browser, you’ll see a notification at the top of the page for any surveys awaiting response. We don’t collect or store your shipping information at checkout.Ī creator may use Kickstarter’s survey tool or a third-party service, such as BackerKit, to send their surveys. This may include size, color preference, flavor choice, etc, as well as your shipping address, where applicable. This (optional) email is sent when you lock down orders.Once a project has reached its funding deadline and is successfully funded, the creator will send a survey in order to request any information they need to fulfill rewards. If they update their survey later, they will receive another email of their updated information. This email is sent when a backer clicks on the confirm button at the end of their survey. Reminder - Response needed to deliver your reward for Reminder emails will look exactly the same as the Survey Email, except with a slightly different subject line: For more information, see Best practices for backer communication. It is removed from reminder emails if the deadline has passed.īackers that do not respond to the survey will receive reminder emails automatically from the first 30 days that you send them their survey invite email. If you added a Survey Deadline date, the date will be included in the email as 'Survey Deadline: XX/XX/XXXX'.

They will receive an email with a unique link to their survey. This email is sent when you send surveys to your backers.

Pre-Order Credit Card Has Been Successfully Charged Email Paypal Payment Email Rewards Status Emails Upcoming Charge Email (Charge Shipping Later)įinal Shipping Address Reminder Email Survey Payment EmailsĬredit Card Has Been Successfully Charged Email Request Login Email Survey Status Change Emails What do the emails that are sent to my backers look like? Types of emails sent to backers Survey Reminder Emails

Change email on backerkit